How Do I Submit an IGNOU Grievance on iGRAM? Online Complaint and Status Tracking
Part of IGNOU Student Services: How to Login to IGNOU Student Dashboard on Samarth Portal
IGNOU iGRAM grievance portal: igram.ignou.ac.in
IGNOU Grievance Redressal And Management (iGRAM) is the official online platform developed by IGNOU for quick resolution of student issues. The platform ensures timely service, accurate student information, and an effective feedback mechanism for distance learners.
- Only registered students of IGNOU are permitted to submit grievances on the iGRAM portal.
- Unregistered learners or general public queries must be sent directly by email to ssc@ignou.ac.in.
- Learners can submit fresh grievances, track response status, or search for GST details on the portal.
IGNOU grievance category options: dropdown list selection
IGNOU classifies student grievances into 31 specific query types on the iGRAM portal to direct issues to the appropriate university department. Students select their specific topic from a structured dropdown list during online form submission.
- Degree/Diploma
- Assignments
- Study Material
- Learner Support
- Practicals
- Synopsis
- Projects
- Examination
- Fresh Admission
- Re-admission
- Re-Registration
- Credit Transfer
- Online Admission
- Migration Certificate
- Duplicate ID Card
- Misc.
- Transcript/Genuineness/Verification
- Refund of excess exam fee
- Hall ticket
- Declaration of Term End Examination
IGNOU grievance submission steps: online iGRAM process
IGNOU requires learners to complete a standardized online submission procedure on the official portal to log any issue.
- Open the official IGNOU iGRAM portal.
- Select the ‘New Query / Grievance’ option on the homepage.
- Choose the appropriate category from the ‘Select Query Type’ dropdown menu.
- Select the specific subject matching your complaint from the ‘Subject’ dropdown menu.
- Click the ‘Next’ button to proceed, fill in your enrolment number and complaint details, and submit the form.
IGNOU student services
IGNOU grievance status tracking: response portal check
IGNOU allows students to check the status of previously submitted complaints directly online.
- Visit the IGNOU iGRAM portal home page.
- Click on the ‘Track Grievance Response Status’ tab.
- Enter your grievance control number or registered details to view the resolution status.
IGNOU name correction form: online iGRAM submission
IGNOU handles student name correction requests online through the iGRAM portal rather than requiring a physical paper submission. Registered learners must select ‘Name Correction’ from the query type dropdown menu when submitting their correction request.
- Log in to the IGNOU iGRAM portal and select ‘New Query / Grievance’.
- Select ‘Name Correction’ from the query type dropdown menu.
- Fill in your correct name details as per official identity documents and submit the online request.
IGNOU examination and hall ticket grievances: contact directory
IGNOU provides specific officer contact details in the Student Evaluation Division (SED) for examination form, hall ticket, and exam fee issues.
IGNOU Examination Grievance Nodal Officials
| Grievance Regarding | E-mail ID | Concerned Person | Phone Number |
|---|---|---|---|
| Schedule/information examination form, Exam Centre, entrance test, date sheet, hall ticket | examii@ignou.ac.in | Shankar Singh Bhandari / Dr. Seema Goswami | 29572202, 29572209, 29535064, 29571520 |
| Online examination form, updation of hall ticket, attendance sheet of examinees | halltkt@ignou.ac.in | Jawahar Lal Kapoor | 29571325, 29572209, 29572212, 29536103 |
| Refund of online examination fee | otcsed@ignou.ac.in | Jitender Yadav / Anil Kumar / Narender Kumar-I | 29572212, 29536103 |
IGNOU result and evaluation grievances: official contact details
IGNOU maintains dedicated emails and phone extensions for term-end exam result complaints categorized by programme level.
IGNOU Result Grievance Officials Directory
| Programme Level | E-mail ID | Concerned Person | Phone Number |
|---|---|---|---|
| Masters Degree Programmes | mdresult@ignou.ac.in | Narender Kumar-I | 29572212, 29536103 |
| Bachelors Degree Programmes (except BA/BCOM/BSC) | bdresult@ignou.ac.in | Narender Kumar-I | 29572212, 29536103 |
| Bachelors Degree Programmes (BA/BCOM/BSC) | bdpresult@ignou.ac.in | Devendra | 29572211 |
| Post Graduate Diploma / Diploma programmes | dpresult@ignou.ac.in | Jitender Kaushik | 29572208 |
| Certificate Programmes | cpresult@ignou.ac.in | Jitender Kaushik | 29572208 |
| Practical Examinations / Lab Courses | practicalsed@ignou.ac.in | Narender Kumar-II / Anil Kumar Singh | 29572212, 29536103 |
IGNOU assignment and project grievances: nodal official list
IGNOU routes assignment, project, transcript, and degree certificate complaints to designated staff officers in the Student Evaluation Division.
IGNOU Academic & Document Grievance Contacts
| Grievance Regarding | E-mail ID | Concerned Person | Phone Number |
|---|---|---|---|
| Verification of Grade Card / Statement of Marks & Provisional Certificates | gcverification@ignou.ac.in | Sunil Kumar | 29572210 |
| Assignments | assignment@ignou.ac.in | Satish Kumar Rauthan | 29571319 |
| Projects / Field Work / Dissertation | projects@ignou.ac.in | Jai Lal / Chandra Mohan Singh / Jai Prakash | 29571307, 29571321, 29571324 |
| Issue and Verification of Degree / Diploma / Certificate | convocation@ignou.ac.in | Jyoti Kumar Kullu | 29572224, 29535438 |
| Issuance of Official Transcript | transcript@ignou.ac.in | Sunil Kumar | 29572210 |
| Public Information Officer | N/A | Shri Anil Kumar | 29571325 |
IGNOU general student grievances: ssc@ignou.ac.in
IGNOU operates central email channels to handle general student queries and administrative issues that fall outside specific iGRAM categories.
- General Student Grievance Support: ssc@ignou.ac.in
- Vice Chancellor’s Office Student Support: vcostudents@ignou.ac.in
- Official website contact reference page: IGNOU contact us page
IGNOU has not published a separate downloadable PDF for the name correction form on its site as of 12 October 2026. Registered IGNOU students must submit name correction, address change, and programme change requests digitally via the iGRAM portal or write to ssc@ignou.ac.in.
Where to go on the IGNOU site
- Submit complaints and track iGRAM statusigram.ignou.ac.in ↗
- View official contact channelsignou.ac.in ↗
- Access student service portal optionsignou.ac.in ↗
Key facts
- IGNOU Portal Name: iGRAM (Grievance Redressal And Management)
- iGRAM Website: igram.ignou.ac.in
- General Grievance Email: ssc@ignou.ac.in
- Student Query Email: vcostudents@ignou.ac.in
- Grievance Eligibility: Only Registered IGNOU Students
- Query Categories: 31 Academic & Administrative Types
Notices and Documents from IGNOU
- Whom to contact for what PDF — Official contact chart for specific student queries
- Email ID and Telephone Numbers of officials dealing with student grievances PDF — Email addresses and telephone numbers of grievance officials
Common IGNOU Questions
How do I lodge an IGNOU grievance online?
Registered students submit online grievances on the IGNOU iGRAM portal at igram.ignou.ac.in. Visit the site, click ‘New Query / Grievance’, select your category from 31 query types, choose your specific subject, and click ‘Next’ to enter your enrolment details. Unregistered individuals cannot use this portal and must email ssc@ignou.ac.in. If online submission fails, send your complete complaint details directly to ssc@ignou.ac.in or vcostudents@ignou.ac.in for assistance.
How can I track my IGNOU iGRAM grievance status?
Students track their complaint progress online by opening the iGRAM homepage at igram.ignou.ac.in. Click the ‘Track Grievance Response Status’ tab and enter your assigned grievance control number or registered login details to view updates. Official responses are updated online once processed by the respective university departments. If your grievance response is delayed or untracked, email your query details directly to ssc@ignou.ac.in or vcostudents@ignou.ac.in for quick manual verification.
Who should I contact for IGNOU assignment grievances?
IGNOU assignment grievances are handled directly by Satish Kumar Rauthan in the Student Evaluation Division. Active learners facing missing assignment marks or evaluation delays must email assignment@ignou.ac.in or call 011-29571319. Provide your enrolment number, programme code, subject details, and study centre name in your communication. If your issue remains unresolved through email, log an assignment grievance on the iGRAM portal at igram.ignou.ac.in or contact ssc@ignou.ac.in.
Which email address handles IGNOU hall ticket grievances?
IGNOU online examination form and hall ticket grievances are handled by Jawahar Lal Kapoor. Affected students needing hall ticket updations or examination attendance sheet corrections should email halltkt@ignou.ac.in or phone 011-29571325 or 011-29572209. Ensure you include your enrolment number, programme code, and exam centre code in all messages. If you receive no response, submit a hall ticket grievance at igram.ignou.ac.in or write to examii@ignou.ac.in.
How do I request a refund for excess IGNOU examination fees?
Excess online examination fee refunds are processed by Jitender Yadav, Anil Kumar, and Narender Kumar-I in the Student Evaluation Division. Students who made double or excess exam fee payments must send transaction details and payment receipts to otcsed@ignou.ac.in or call 011-29572212 or 011-29536103. You can also submit an online request on igram.ignou.ac.in by selecting ‘Refund of excess exam fee’. If the refund is delayed, write to ssc@ignou.ac.in with payment transaction IDs.
Where do I submit grievances for IGNOU BA, BCom, or BSc results?
Result grievances for traditional BA, BCom, and BSc programmes are addressed by Devendra in the examination division. Students experiencing mark sheet discrepancies or missing term-end examination results must email bdpresult@ignou.ac.in or call 011-29572211. Other undergraduate programme students must write to bdresult@ignou.ac.in instead. If your result query is not resolved by email, submit a formal grievance on the iGRAM portal at igram.ignou.ac.in or write to ssc@ignou.ac.in.
How can I contact IGNOU regarding degree certificate issuance?
Degree, diploma, and certificate issuance or verification queries are managed by Jyoti Kumar Kullu in the Student Evaluation Division. Learners seeking convocation updates or degree certificates must email convocation@ignou.ac.in or call 011-29572224 or 011-29535438. You can also log a request at igram.ignou.ac.in by choosing ‘Convocation’ or ‘Degree verification/Genuineness’. If you face delays in receiving your original degree document, contact ssc@ignou.ac.in or vcostudents@ignou.ac.in with your enrolment details.
How do I submit an IGNOU name correction form online?
IGNOU does not issue a downloadable paper PDF name correction form and requires online submission through iGRAM. Registered learners must visit igram.ignou.ac.in, click ‘New Query / Grievance’, and select ‘Name Correction’ from the query type dropdown menu. Fill in your enrolment details along with valid photo identity proof and submit the form. If you encounter issues on the portal, send your correction request to ssc@ignou.ac.in.
How can unregistered students submit a grievance to IGNOU?
Unregistered individuals and prospective applicants cannot lodge complaints on the official iGRAM portal at igram.ignou.ac.in. Non-registered learners must email their admission queries or complaints directly to ssc@ignou.ac.in or vcostudents@ignou.ac.in. Ensure you provide your full name, application number, mobile number, and detailed query description in the email. If you receive no response from student support, contact the central helpline or visit your nearest IGNOU Regional Centre.
Where do I lodge a complaint about IGNOU practical examinations?
IGNOU practical examination and lab course grievances are handled by Narender Kumar-II and Anil Kumar Singh. Affected students with missing practical marks or scheduling issues must email practicalsed@ignou.ac.in or call 011-29572212 or 011-29536103. When writing, include your enrolment number, study centre details, and lab course codes. If the issue is not resolved, log a grievance on igram.ignou.ac.in under ‘Practicals’ or contact ssc@ignou.ac.in.
Can I download an IGNOU name correction form PDF?
IGNOU does not provide a downloadable PDF name correction form on its official website as of 12 October 2026. Registered students must submit name correction requests online through the iGRAM portal at igram.ignou.ac.in by selecting ‘Name Correction’ from the dropdown menu. You must upload valid photo identity proof along with your enrolment details during form submission. If online portal access fails, email your complete correction details directly to ssc@ignou.ac.in.
Who handles IGNOU Master’s degree result grievances?
Master’s degree programme result grievances are managed by Narender Kumar-I in the Student Evaluation Division. Learners experiencing missing term-end examination results or grade card errors must email mdresult@ignou.ac.in or call 011-29572212 or 011-29536103. When sending your query, include your enrolment number, programme code, and subject codes. If email support does not resolve your result discrepancy, submit an online complaint on igram.ignou.ac.in or write to ssc@ignou.ac.in.